Is Terrible Customer Service Ever OK?
Every book I’ve read about succeeding in business talks about the customer experience — from first inquiries, through the sales process and on to resolving issues.
Opportunity
Great info and Questions of Why and How. Opportunity comes in the new, certainly, but also in evaluating the current, and re-thinking the old.
Bicycle Industry Innovation
I’ve heard it said there are more patents for bicycle related inventions than for any other industry. Is that true? If it is, then what drives bicycle industry innovation?
Solve Violence with Common Sense Security
In the wake of the horrific and violent incidents in Florida as well as the uptick in threats of violence following, like many of you, we are also pondering questions of “What can be done?”
3D CAD System Interaction
As part of an experimental project, we combined 3D CAD System files of Pro/Engineer with SolidWorks. The physical project is an experiment with concept applications in trailer design, and since
FAQ – Will You Trade Engineering For Equity?
Many new inventors (and some small companies) have approached us with questions about trading Engineering Services for part ownership in their company. We believe that
Can You Become More Creative?
So much is written about Creative People and even more about the Creative Process. Obviously in design engineering, Innovative Thinking (Creativity) is absolutely essential. So how do you become creative?
The SEO Fallacy & 5 Reasons to Skip It
I have just GOT to get my site to rank better on Google! But How? There is so much conflicting info about Search Engine Optimization (SEO)
When Popular Opinion Overshadows Cognitive Thinking
– Bicycle Tire Pressure
“Oh Man! I got these babies down to 20 PSI — they’re gonna hookup today.” Then a few hours later “Hello, bike shop? Can you repair . . .
My Competitor Has A New Patent . . .
Your competitor just released a new product which has your customers talking. Yeah, it’s pretty cool, and unfortunately, it’s covered by a new patent. Now what?
What do you think of SolidWorks?
I’ve asked the question about SolidWorks many times, and the answers are polar. People love it, or they dislike it. There is not much gray area. Why?
Optimizing The Design Process
The Quest: From concept, through the design process, and on to production in the shortest time with the least cash. What’s possible?
What is the Cost Of Change?
Sure, we can change that. No problem. Engineering Change Request(s) are common through development (and often well beyond), but what is the REAL cost?
Where Does The Customer Fit In Quality Control?
How many times have you, as a customer, felt like a Quality Control Guinea Pig when you’ve purchased a product?